Last Updated: September 1, 2026

At Packlim, we manufacture custom packaging products according to each customer’s requirements, including size, material, printing, coatings, finishes, structural design, and quantity.

This Shipping Policy explains where we ship, how orders are processed, our turnaround time, delivery expectations, shipping costs, tracking, and procedures for shipping-related issues.

1. Shipping Locations

Packlim currently ships orders within the United States only.

We do not currently offer international shipping.

Orders may be delivered to eligible residential and commercial addresses within the United States.

Business Address:

1321 Upland Dr
Houston, TX 77043
USA

If a particular U.S. location or shipping service is unavailable, we will notify the customer before the order is confirmed.

2. Order Processing

Each order is reviewed before production begins.

Production and order processing begin after the required order requirements have been completed, including:

Final artwork approval
Payment confirmation
Order verification
Product specification approval
Shipping information confirmation

If additional information is required, the order may be placed on hold until the necessary information is received.

Customers are responsible for reviewing their order information, artwork, product specifications, quantity, and shipping address before providing final approval.

Changes requested after production has started may not be possible and may result in additional charges or delays.

3. Turnaround Time

Packlim’s standard turnaround time is 4–6 business days after the order has been approved and all required information, artwork, specifications, and payment have been received.

The turnaround time includes the applicable order processing and production period.

Turnaround time may vary in certain circumstances depending on:

Order quantity
Product specifications
Materials
Printing requirements
Finishing requirements
Artwork requirements
Customization
Order complexity
Material availability

The 4–6 business day turnaround time is an estimated timeframe and is not a guaranteed delivery date.

Customers with time-sensitive orders should contact Packlim before placing an order to confirm the applicable schedule.

4. Shipping and Delivery Time

After an order has completed production, it is prepared for shipment and handed to the applicable shipping carrier.

Standard transit time is generally 3–4 business days after the order has shipped.

Therefore, the estimated timeframe consists of:

Turnaround: 4–6 business days
Transit: 3–4 business days

Delivery time may vary depending on the shipping destination, carrier operations, weather, holidays, and other circumstances outside Packlim’s reasonable control.

The turnaround time does not represent the carrier transit period.

5. Free Shipping

Packlim provides free standard shipping on all orders shipped within the United States.

Customers are not charged for standard shipping on eligible U.S. orders.

There is no additional standard shipping charge added to the order for delivery within the United States.

If a customer requests an optional expedited or special shipping service that carries an additional cost, Packlim will communicate the applicable charge before the service is confirmed.

6. Shipping Methods

Depending on the order and destination, Packlim may use an appropriate standard shipping service based on the size, weight, destination, and shipping requirements of the order.

Shipping may be provided through ground, parcel, freight, or another suitable delivery service.

Any optional expedited shipping service will be communicated to the customer before confirmation.

Expedited shipping applies to carrier transit and does not automatically reduce the 4–6 business day turnaround time.

Customers with urgent deadlines should contact Packlim before placing an order to discuss available options.

7. Shipping Carriers

Packlim may use established U.S. shipping carriers, including:

FedEx
UPS
USPS

Packlim may use another suitable carrier when necessary based on the order’s requirements.

The carrier may vary depending on package dimensions, weight, destination, and shipping requirements.

8. Shipping Address

Customers are responsible for providing accurate and complete shipping information.

Please verify:

Full name
Company name, if applicable
Street address
Apartment, suite, or unit number
City
State
ZIP code
Telephone number

Incorrect or incomplete shipping information may result in delivery delays, returned shipments, or additional carrier charges.

If an address correction is required after shipment, additional charges imposed by the carrier may apply.

9. Order Tracking

Once an order has shipped, tracking information will be provided when tracking is available from the selected carrier.

Tracking information may include:

Carrier name
Tracking number
Shipment status
Estimated delivery date

Carrier tracking information is provided by the shipping carrier and may change as the shipment moves through its network.

10. Shipping Delays

Packlim works to meet the estimated turnaround and delivery timeframes provided to customers.

However, delays may occur because of circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Carrier network congestion
Transportation disruptions
Public holidays
Labor shortages or strikes
Supply chain interruptions
Transportation accidents
Power outages
Carrier operational issues
Government actions or restrictions

Carrier delivery dates are estimates and are not guaranteed delivery dates.

Customers with time-sensitive orders should contact Packlim before placing their order.

11. Split Shipments

Large or customized orders may be shipped in multiple packages or consignments.

Split shipments may occur because of:

Large order quantities
Product size
Production requirements
Warehouse logistics
Freight requirements

When an order is split into multiple shipments, applicable tracking information will be provided.

12. Damaged Shipments

Customers should inspect shipments promptly after delivery.

If a shipment arrives visibly damaged:

Keep the original shipping packaging.
Photograph the shipping carton and damaged products.
Document the visible damage.
Contact Packlim within 5 business days of delivery.

Packlim may assist the customer with the applicable carrier claim process.

13. Lost Shipments

If a shipment appears to be lost or has not arrived within the expected delivery timeframe, customers should contact Packlim as soon as possible.

Packlim may assist the customer with communicating with the shipping carrier and initiating a carrier investigation or claim where applicable.

14. Incorrect or Missing Items

If an order contains incorrect products or missing quantities, customers must contact Packlim within 5 business days after delivery.

Please provide:

Order number
Photographs
Packing slip, if available
Description of the issue

Our customer support team will review the claim and determine the appropriate resolution in accordance with our Refund and Return Policy.

15. Delivery Refusal

Customers should contact Packlim before refusing delivery.

If an order is refused or returned because of incorrect customer information, repeated unsuccessful delivery attempts, or an unauthorized delivery refusal, additional shipping, return freight, storage, or reshipping charges may apply.

Any applicable reshipping charges will be communicated before reshipment.

16. Business Days and Holidays

For the purposes of this Shipping Policy, business days are Monday through Friday, excluding applicable U.S. federal holidays.

Orders or approvals received on weekends or holidays may be processed on the next business day.

17. Shipping to the United States Only

Packlim currently serves customers within the United States.

Customers outside the United States should not place an order unless Packlim has confirmed that shipping to their location is available.

18. Shipping Information for Merchant Center

Packlim strives to maintain consistent shipping information across our website, product pages, checkout, quotations, and Google Merchant Center.

Our standard shipping information is:

Shipping Country: United States

Standard Shipping: Free

Shipping Cost: $0 for all standard U.S. orders

Turnaround Time: 4–6 business days

Estimated Transit Time: 3–4 business days after shipment

Shipping Carriers: FedEx, UPS, USPS, or another suitable U.S. carrier

Packlim does not charge customers for standard shipping on U.S. orders.

Any optional expedited or special shipping service that carries an additional charge will be clearly communicated to the customer before the service is confirmed.

19. Changes to This Shipping Policy

Packlim may update this Shipping Policy when our shipping services, carriers, turnaround times, or business practices change.

The latest version will display the applicable Last Updated date.

20. Contact Us

If you have questions regarding shipping, turnaround time, delivery, tracking, or shipping-related claims, please contact us:

Packlim

1321 Upland Dr
Houston, TX 77043
USA

Email: sales@packlim.com

Phone: +1 888-870-1025

Market: United States

Shipping: United States only