Last Updated: September 23, 2026 

Packlim is a custom packaging brand operated by Vorzen Group LLC. We provide customized packaging products manufactured according to customer-selected or customer-approved specifications. 

This policy explains our shipping locations, processing times, delivery estimates, shipping costs, and order cancellation procedures. 

1. Shipping Locations 

Packlim currently ships within the United States only. We do not offer international shipping at this time. 

  • Business Name: Packlim 
  • Legal Entity: Vorzen Group LLC 
  • Company Registration Number: 806785583 
  • Business Address: 5900 Balcones Drive, STE 100, Austin, TX 78731, USA 
  • Opening Hour: Mon – Fri: 9:00 AM – 8:00 PM 

2. Shipping Costs 

We offer free standard shipping on all orders within the United States. 

If an optional shipping service involves an additional charge, we will communicate the cost before confirming the service. 

3. Order Processing and Handling Time 

Our standard handling and processing time is 1–2 business days after we receive and approve all required order information, artwork, specifications, and payment. 

For customized products, processing may be delayed if additional information, artwork, approval, or payment is required. 

Customers should carefully review their product specifications, artwork, quantities, and shipping address before approving an order for production. 

4. Shipping and Estimated Delivery 

After processing is complete, orders are prepared for shipment and handed to the applicable carrier. 

Our standard estimated delivery timeframe is: 

  • Handling and processing: 1–2 business days. 
  • Carrier transit: 3–4 business days after shipment. 
  • Estimated total delivery: 4–6 business days. 

These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to destination, carrier operations, weather, holidays, or other circumstances beyond our reasonable control. 

5. Shipping Methods and Carriers 

Depending on the order’s size, weight, destination, and requirements, we may use parcel, ground, freight, or another suitable shipping service. 

Carriers may include FedEx, UPS, USPS, or another appropriate carrier. The carrier and shipping method may vary by order. 

Any available expedited service and additional charges will be communicated before confirmation. Expedited shipping does not automatically reduce the standard handling time. 

6. Shipping Address and Tracking 

Customers are responsible for providing accurate and complete shipping information, including the recipient’s name, street address, suite or unit number, city, state, ZIP code, and telephone number where required. 

Incorrect or incomplete information may cause delays or additional carrier charges. 

Tracking information will be provided when available after shipment. Carrier tracking details and estimated delivery dates may change as the shipment moves through the carrier’s network. 

7. Order Cancellations 

Customers who wish to cancel an order should contact Packlim as soon as possible. 

Cancellation requests depend on the order’s production and fulfillment status: 

  • Before production begins: We will review the cancellation request and confirm whether cancellation is possible. 
  • After production begins: Cancellation may not be possible because customized products are made according to the customer’s specifications. 
  • After shipment: Orders may no longer be eligible for cancellation. 

Any applicable cancellation charges or refund eligibility will be communicated based on the order’s status and the terms agreed to when the order was placed. 

8. Shipping Delays 

We make reasonable efforts to meet the estimated handling and delivery timeframes. Delays may occur due to severe weather, holidays, carrier disruptions, transportation issues, supply interruptions, or other circumstances outside our reasonable control. 

If you have concerns about a delayed shipment, please contact us for assistance. 

9. Damaged, Lost, Incorrect, or Missing Shipments 

If your order arrives damaged, appears lost, or contains incorrect products or quantities, contact Packlim as soon as possible. 

Please provide your order number, a description of the issue, and supporting photographs or other relevant information where applicable. 

For damaged shipments, retain the original packaging and take photographs of the damaged items, packaging, and shipping label. 

We will review the information and advise you of the next steps in accordance with our Return and Refund Policy. 

10. Business Days and Holidays 

Business days are Monday through Friday, excluding applicable US federal holidays. 

Orders or approvals received on weekends or holidays may begin processing on the next business day. 

11. Contact Us 

For questions about shipping, delivery, tracking, or cancellations, please contact us: 

  • Packlim: A brand operated by Vorzen Group LLC 
  • Company Registration Number: 806785583 
  • Address: 5900 Balcones Drive, STE 100, Austin, TX 78731, USA 
  • Phone: +1 888-870-1025 
  • Opening Hours: Mon – Fri: 9:00 AM – 8:00 PM