Refund Policy
Last Updated: July 2, 2026
Customer satisfaction is high on our priority list at Packlim. All of our packaging products are done to specification as approved by each customer, including artwork, dimensions, materials, print methods, finishes, and structure design. Since our products are customised for each order, they cannot be resold or reused. As a result, our refund policy differs from the policies commonly offered by retailers selling standard inventory.
Please carefully read this refund policy before placing the order. By purchasing custom packaging from Packlim, you are acknowledging that you have reviewed and accepted the terms described below.
Custom-Manufactured Products
Every order produced by our company is manufactured exclusively for the customer who places it. The specification provided by the customers can include the following:
- Product dimensions
- Packaging style
- Board thickness
- Material selection
- Printing colors
- Surface coatings
- Foil stamping
- Embossing or debossing
- Window cutouts
- Inserts
- Custom artwork
- Brand logos
- Finishing options
Each and every product is manufactured for a specific customer or brand. That is why the completed orders are generally non-returnable and non-refundable except in citations specially covered under this policy. Customers are encouraged to read this return policy carefully and review every quotation, proof, and production specification before approving their orders.
Order Approval
Customers must review and confirm all details of production before it begins. This includes verifying:
- Artwork
- Colors
- Dimensions
- Product style
- Material selection
- Printing content
- Quantity
- Shipping information
- Special instructions
Production only starts once the project is absolutely approved. The customer accepts responsibility for any error in the approved files or specifications once he or she has submitted their consent.
Order Cancellation
Customers may request cancellation before production begins. If the product has not yet entered manufacturing, Packlim may approve such cancellation and provide a refund to you. This refund is subject to any applicable administrative or design charges already incurred.
If the order is cancelled after production has begun, it may not be possible to accommodate because manufacturing resources, materials, labor, and machine time have already been committed to the order.
If Packlim approves a cancellation after production has begun, any refund may be reduced by expenses, including:
- Graphic design work
- Prepress preparation
- Proofing services
- Material purchases
- Manufacturing costs
- Administrative expenses
- Setup charges
Each cancellation request is evaluated individually.
Non-Refundable Situations
Packlim can not configure or refund products for which the manufacturing is out of its control. These include, but are not limited to:
- Approved artwork errors
- Customer spelling mistakes
- Grammar mistakes
- Incorrect customer specifications
- Low-resolution artwork
- Customer-supplied design errors
- Customer color selection
- Minor color variations
- Acceptable printing tolerances
- Minor cutting variations
- Folding tolerances
- Material texture differences
- Minor quantity discrepancies within market tolerances
- Shipping delays caused by carriers
- Customs delays
- Weather-related transportation delays
- Damage occurring after delivery
- Improper product storage
- Product misuse
- Customer change of mind
- Business cancellations
- Orders no longer required
In the commercial printing and packaging industry, these situations are common within the industry and non-refundable.
Eligible Refund Requests
Packlim will refund, replace, or consider production credits when it determines that the issues are a result of direct faults in the manufacturing process. Some of the examples include:
- Incorrect products manufactured
- The product size does not match the approved specifications
- Wrong quantity shipped
- Significant manufacturing defects
- Major printing defects were caused during production
- Incorrect finishing applied
- Orders materially different from the approved proof
Each claim is reviewed individually by our customer support and quality assurance teams. The approval of one refund request does not create an obligation to approve subsequent claims in similar circumstances.
Non-Refundable Situations
Packlim can not configure or refund products for which the manufacturing is out of its control. These include, but are not limited to:
- Approved artwork errors
- Customer spelling mistakes
- Grammar mistakes
- Incorrect customer specifications
- Low-resolution artwork
- Customer-supplied design errors
- Customer color selection
- Minor color variations
- Acceptable printing tolerances
- Minor cutting variations
- Folding tolerances
- Material texture differences
- Minor quantity discrepancies within market tolerances
- Shipping delays caused by carriers
- Customs delays
- Weather-related transportation delays
- Damage occurring after delivery
- Improper product storage
- Product misuse
- Customer change of mind
- Business cancellations
- Orders no longer required
In the commercial printing and packaging industry, these situations are common within the industry and non-refundable.
Color and Production Tolerances
The customer must realize that the printed packaging products may vary in a slight way from what is shown in a digital proof on an electronic device. Variations may occur because of:
- Monitor calibration
- Printing technology
- Ink absorption
- Material characteristics
- Lighting conditions
- Surface coatings
- Manufacturing tolerances
Minor color variations, trimming, folding, embossing, foil placement, die-cutting, coatings, and finishing are commercially acceptable and are not regarded as manufacturing defects. Customers who prefer highly precise color consistency should request specialized color-matching services before production begins.
Color and Production Tolerances
Customers should understand that printed packaging products may differ slightly from digital proofs displayed on electronic devices.
Variations may occur because of:
- Monitor calibration
- Printing technology
- Ink absorption
- Material characteristics
- Lighting conditions
- Surface coatings
- Manufacturing tolerances
Inspection Period
Customers should inspect all products immediately after delivery. All shipments should be examined for:
- Product quantity
- Printing quality
- Product dimensions
- Material accuracy
- Shipping damage
- Manufacturing defects
Claims regarding shortages, defects, or production issues must be submitted within five business days after delivery. Moreover, claims submitted after this inspection period may not qualify for review because products may have already entered storage, distribution, or customer use.
Refund Request Procedure
Customers requesting a refund, replacement, or production review should contact Packlim as soon as possible. To help us evaluate the request efficiently, customers should provide:
- Order number
- Customer name
- Company name
- Detailed description of the issue
- Quantity affected
- Clear photographs of the products
- Images of shipping cartons
- Copies of packing slips
Additional information may be requested during the investigation process. By providing complete documentation, you will help accelerate claim resolution.
Every refund request undergoes a detailed review by our quality assurance team. Our investigation may include:
- Production record review
- Artwork verification
- Manufacturing inspection
- Product measurement
- Printing evaluation
- Material verification
- Carrier documentation review
Customers may be asked to return product samples when necessary for inspection. Submission of a refund request does not automatically guarantee approval.
Approved Remedies
Where Packlim determines that a claim is valid, we will opt for the remedy that most effectively remedies the situation. Available remedies may include:
- Reprinting the affected products
- Manufacturing replacement products
- Partial refund
- Full refund when appropriate
- Store credit
- Credit toward a future order
The selected remedy depends on the nature, severity, and extent of the verified issue. Packlim reserves the sole discretion to determine the most appropriate resolution.
Payment Refunds
Generally, approved refunds will be made via the same payment method used to purchase, wherever possible. Processing times vary depending on:
- Credit card providers
- Banks
- Payment processors
- Financial institutions
Packlim will process approved refunds within 3 business days, but we cannot control how long it takes a payment provider to issue these funds.
Shipping Charges
Shipping costs are generally non-refundable after an order has been turned over to a shipping carrier. Shipping and handling charges, expedited shipping costs, customs duties and taxes, brokerage fees, or other third-party charges will not be refunded except as required by applicable law or if Packlim determines that the shipping error was directly caused by our actions.
Limitation of Liability
Packlim’s liability for any approved claim shall be limited to the maximum amount legally permissible and shall not exceed the purchase price of the products in respect of which a claim has become due. Without limiting the generality of the foregoing, Packlim shall not be liable for:
- Lost profits
- Business interruption
- Loss of goodwill
- Lost sales
- Missed production deadlines
- Consequential damages
- Indirect damages
- Incidental damages
- Special damages
- Punitive damages
Custom packaging is confirmed to be manufactured according to agreeable specifications and accepted commercial production standards by customers.
Policy Changes
Packlim may amend this Refund Policy at any time as it deems appropriate in its sole discretion to reflect changes in our business model, manufacturing processes, legal or regulatory conditions, and changing customer service standards. Any changes will be posted on our website immediately and become effective upon publication. Customers are advised to check this policy regularly before submitting new orders.
Contact Us
If you think your order should be refunded, replaced, or qualifies for a review of quality, please contact Packlim using the contact details on our website. Whenever an issue falls under this Refund Policy, our customer support team will thoroughly assess your request, be in contact during the evaluation process, and try to achieve a fair and timely resolution.
Email: support@packlim.com
Phone: +1 (206) 821-2295
Address: 1321 Upland Dr, Houston, TX 77043, USA