Return and Refund Policy

At Packlim, we want you to be satisfied with your purchase. If you need to return an item, we accept returns for both defective and non-defective products within 20 days of delivery, provided the item meets the conditions stated below.

Eligible Countries

This return policy applies to orders shipped to the United States only.

Return Window

Customers must request a return within 20 days of delivery. Returns requested after this period may not be accepted unless required by law.

Accepted Product Condition

Returned items must be in new condition and unused, unless the item arrived defective or damaged. We may inspect returned products before approving a refund or exchange.

Return Method

Returns are accepted by mail. Customers are responsible for securely packaging the item and sending it to the return address provided after the return request is approved.

Return Label

The customer is responsible for the return shipping label unless we determine that the product was defective, damaged, or sent in error. If Packlim approves the return as our responsibility, we may provide a return label at our discretion.

Exchanges

We accept exchanges. If you need a different item, please contact us within the return window so we can review the exchange request.

Restocking Fee

A restocking fee may apply as permitted by our policy settings. If applicable, the fee will be deducted from the refund amount and communicated before the return is completed.

Refund Processing Time

Once we receive and inspect the returned item, refunds are processed within 3 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Non-Returnable Situations

We may deny a return if the item is used, damaged by the customer, missing parts, or returned outside the eligible return window, unless the issue is covered by a defect or fulfillment error.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the issue. We will review the case and provide the appropriate solution, which may include a replacement, exchange, or refund.

How to Request a Return

To request a return, contact our support team with your order number, reason for return, and photos if needed. Once your request is approved, we will provide the next steps.

Contact Us (For Further Queries)

If you have any questions about this policy, you can contact us at:

● Email: support@packlim.com

● Phone: +1 (206) 821-2295

● Address: 1321 Upland Dr, Houston, TX 77043, USA