Last Updated: August 17, 2026

At Packlim, customer satisfaction is important to us. Our packaging products are custom manufactured according to the specifications approved by each customer, including artwork, dimensions, materials, printing, finishes, and structural design.

Because custom packaging is produced specifically for each order and generally cannot be resold or reused, custom-made products are not eligible for return or refund for reasons such as change of mind, incorrect customer-approved artwork, or customer-requested changes after production has started.

However, Packlim will review legitimate claims involving manufacturing errors, incorrect products, significant defects, or products that materially differ from the approved specifications, subject to the terms below.

This policy explains when a cancellation, return, replacement, credit, or refund may be available.

1. Custom Products

Packlim manufactures products according to the customer’s approved specifications.

Custom specifications may include:

Product dimensions
Packaging style
Board thickness
Material
Printing colors
Surface coatings
Foil stamping
Embossing or debossing
Window cutouts
Inserts
Custom artwork
Brand logos
Finishing options

Because these products are manufactured specifically for the customer, custom orders are generally non-returnable and non-refundable unless they qualify under the eligible refund provisions of this policy.

2. Customer Order Approval

Before production begins, customers are responsible for reviewing and approving their order details.

Customers should carefully verify:

Artwork
Spelling
Grammar
Colors
Dimensions
Product style
Material
Printing content
Quantity
Finishing options
Shipping information
Special instructions

Production begins only after the applicable artwork, specifications, and order details have been approved.

Once production begins, customers may not be able to make changes or cancel the order.

3. Order Cancellation Before Production

Customers may request cancellation before production begins.

If Packlim receives and approves a cancellation request before production has started, the customer may be eligible for a refund.

Any applicable charges already incurred before cancellation may be deducted from the refund, including:

Design services
Artwork preparation
Prepress work
Proofing
Administrative services
Other services specifically requested by the customer

Packlim will communicate any applicable deduction before processing the refund where reasonably possible.

4. Cancellation After Production Begins

Once production has started, cancellation may no longer be possible because materials, labor, production capacity, printing, setup, and other manufacturing resources may already have been committed.

If Packlim agrees to cancel an order after production has started, any refund will be determined based on the work and costs already incurred.

Possible deductions may include:

Materials purchased
Design work
Prepress preparation
Proofing
Manufacturing costs
Machine setup
Labor
Administrative costs
Other completed services

5. Non-Refundable Customer-Caused Issues

A refund or replacement generally will not be provided for issues resulting from information or specifications approved or supplied by the customer.

Examples include:

Customer-approved artwork errors
Spelling mistakes in approved artwork
Grammar mistakes in approved artwork
Incorrect customer specifications
Low-resolution artwork supplied by the customer
Customer-supplied design errors
Customer-selected colors
Customer-approved dimensions
Customer-approved materials
Customer-approved product specifications
Changes requested after production begins
Customer change of mind
Orders no longer required
Business cancellations
Incorrect shipping information supplied by the customer

Customers are responsible for carefully reviewing and approving all order details before production begins.

6. Normal Manufacturing and Printing Tolerances

Custom printing and packaging manufacturing may involve reasonable commercial tolerances.

Minor variations may occur because of:

Monitor calibration
Printing technology
Ink absorption
Material characteristics
Lighting conditions
Surface coatings
Manufacturing processes

Minor variations in color, trimming, folding, embossing, foil placement, die-cutting, coatings, or finishing that fall within commercially reasonable manufacturing tolerances generally do not qualify as manufacturing defects.

Customers requiring specialized or highly precise color matching should discuss available color-matching services with Packlim before production begins.

7. Eligible Refund, Replacement, or Credit Claims

Packlim will review claims where the issue appears to result directly from a Packlim manufacturing or fulfillment error.

Examples may include:

Incorrect product manufactured
Product dimensions materially different from the approved specifications
Incorrect quantity shipped
Significant manufacturing defect
Significant production printing defect
Incorrect finishing applied
Product materially different from the approved proof
Product manufactured using materially incorrect specifications

Each claim is reviewed based on the specific order, approved specifications, production records, and evidence supplied by the customer.

8. Claim Timeframe

Customers must inspect their order promptly after delivery.

Claims relating to:

Manufacturing defects
Incorrect products
Missing quantities
Significant printing defects
Material issues
Product specifications

must be submitted to Packlim within 5 business days after delivery.

Claims submitted after this period may not qualify for review because the products may have been stored, distributed, modified, or used.

9. How to Submit a Refund or Replacement Request

To request a refund, replacement, or production review, contact Packlim at sales@packlim.com.

Please provide:

Order number
Customer name
Company name, if applicable
Description of the issue
Quantity affected
Clear photographs of the products
Photographs of shipping cartons, where applicable
Packing slip, where available
Any other information requested by our customer support team

Providing complete information helps us investigate the claim efficiently.

10. Claim Review Process

After receiving a claim, Packlim may review:

Order information
Approved artwork
Product specifications
Production records
Manufacturing records
Product measurements
Printing quality
Materials
Finishing
Shipping documentation
Photographs and other evidence

Packlim may request additional information or product samples when reasonably necessary to investigate the claim.

Submitting a claim does not automatically mean that the claim will be approved.

11. Available Resolutions

If Packlim determines that a claim is valid, we may provide one of the following remedies, depending on the nature and severity of the issue:

Replacement of affected products
Reprinting of affected products
Full refund
Partial refund
Store credit
Credit toward a future order

The resolution will be based on the specific circumstances of the verified issue.

Where replacement or reprinting is an appropriate remedy, Packlim may offer that option instead of a monetary refund.

12. Refund Processing

When a monetary refund is approved, Packlim will generally issue the refund using the original payment method, where possible.

Approved refunds will normally be processed by Packlim within 3 business days after approval.

After Packlim processes the refund, the time required for the funds to appear in the customer’s account depends on the customer’s bank, card issuer, payment provider, or financial institution.

Packlim does not control the processing time imposed by third-party financial institutions.

13. Return of Products or Samples

Because Packlim’s products are custom manufactured, customers should not ship products back to Packlim unless Packlim specifically requests or authorizes the return.

If a return or product sample is required for inspection, Packlim will provide the applicable return instructions.

Unauthorized returns may delay the claim review process.

14. Return Shipping Costs

If Packlim determines that a return or product sample is required because of a verified manufacturing or fulfillment error caused by Packlim, Packlim will communicate the applicable return-shipping arrangements.

For customer-caused issues, unauthorized returns, or issues that do not qualify under this policy, the customer may be responsible for applicable return shipping costs.

15. Shipping Damage

Shipping damage should be reported to Packlim within 5 business days after delivery.

Customers should:

Keep the original shipping packaging.
Photograph the shipping carton.
Photograph the damaged products.
Document the damage.
Contact Packlim with the order number and supporting information.

Packlim may assist with the applicable carrier claim process.

16. Shipping Charges

Packlim provides free standard shipping within the United States.

Optional expedited or special shipping services may carry additional charges when available.

Unless otherwise required by applicable law or determined by Packlim to have resulted from a Packlim error, optional shipping charges are generally not refundable after the shipment has been processed or handed to the carrier.

17. Lost or Delayed Shipments

Shipping delays caused by the carrier do not automatically qualify for a refund.

If an order appears to be lost, customers should contact Packlim as soon as possible.

Packlim may assist with communicating with the carrier and initiating a carrier investigation or claim where applicable.

18. Products Damaged or Modified After Delivery

Packlim generally cannot provide a refund or replacement for products that have been:

Improperly stored
Modified
Altered
Misused
Damaged after delivery
Used in a manner inconsistent with their intended purpose

Customers should inspect products immediately after delivery and notify Packlim of any issue within the stated claim period.

19. Refunds for Customer Change of Mind

Because our products are custom manufactured for individual customers, change-of-mind refunds are generally not available once production has begun.

Customers should carefully review all product specifications, artwork, quantities, and pricing before approving an order.

20. No Automatic Refund Guarantee

Submitting a refund or replacement request does not guarantee approval.

Packlim will review the available evidence and determine whether the issue qualifies under this policy.

Where a claim is approved, Packlim will provide an appropriate resolution based on the circumstances of the order.

21. Legal Rights

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or restricted under applicable law.

If applicable law provides a customer with rights that differ from this policy, those legal rights will apply.

22. Policy Changes

Packlim may update this Refund and Return Policy when our business practices, products, services, or legal requirements change.

The latest version will be published on this page with the applicable Last Updated date.

Customers should review the current policy before placing a new order.

23. Contact Us

For questions regarding refunds, replacements, returns, cancellations, or product-quality claims, please contact:

Packlim

Address:

1321 Upland Dr, Houston, TX 77043, USA

Email: sales@packlim.com

Phone: +1 888-870-1025

Our customer support team will review refund and replacement requests and communicate the applicable resolution to the customer.