Privacy Policy

Last Updated: July 8, 2026

Packlim values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how Packlim collects, uses, stores, and safeguards your information when you visit our website, request a quotation, place an order, communicate with our team, or use any of our products and services. As a Houston, Texas-based custom packaging manufacturer, we serve customers throughout the United States. We strive to maintain transparency in every aspect of our data handling practices.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue the use of our website and services.

Packlim continually reviews its privacy practices to comply with applicable United States laws and industry standards. We encourage visitors to review this Privacy Policy periodically to stay informed about how their information is protected.

Scope of This Privacy Policy

This Privacy Policy applies to all information collected through the Packlim website, customer service communications, quotation requests, order processing, email correspondence, online forms, and other interactions with our business. This policy applies to:

  • Visitors browsing our website.
  • Customers requesting custom packaging quotations.
  • Individuals who have placed or are about to place online or offline orders.
  • Businesses are communicating with our sales and support teams.
  • Users who are subscribing to newsletters or promotional communications.
  • Individuals who contact us through email, live chat, phone, or contact forms.

This Privacy Policy does not apply to third-party websites, payment providers, advertising platforms, or external services that may be linked from our website. Those websites maintain their own privacy policies and practices

Information We Collect

To provide accurate quotations, manufacture custom packaging products, fulfill orders, and improve our services, Packlim collects several categories of information.

Personal Information

When you request a quote, submit artwork, place an order, or contact our team, we may collect information such as:

  • Full name
  • Company name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Job title
  • Business information
  • Order history
  • Communication preferences

You voluntarily provide this information when interacting with our website or customer support team.

Order and Packaging Information

Because Packlim manufactures custom packaging products, we also collect information necessary to produce your order accurately. This may include:

  • Product specifications
  • Box dimensions
  • Material selections
  • Printing requirements
  • Finishing preferences
  • Artwork files
  • Logo designs
  • Color references
  • Packaging quantities
  • Delivery instructions

Artwork, branding assets, and packaging specifications remain confidential. They are used solely for manufacturing, proofing, customer support, and order requirements unless you authorize us otherwise.

Payment Information

When making a purchase, payment information may be processed through secure third-party payment providers. Packlim does not store complete credit card numbers, debit card numbers, CVV codes, or other sensitive payment credentials on its servers. Financial transactions are processed using secure payment gateways that maintain their own privacy and security standards. Based on your payment method, information may include:

  • Payment confirmation
  • Transaction ID
  • Billing details
  • Payment status

Automatically Collected Information

Like most commercial websites, our website automatically collects certain technical information when you browse our pages. The following information helps us improve website functionality, identify technical issues, enhance security, analyze visitor behavior, and optimize user experience.

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Screen resolution
  • Referral source
  • Geographic region
  • Language preferences
  • Date and time of access
  • Pages visited
  • Session duration
  • Clickstream activity
  • Website interactions

Information Collected Through Communications

When you communicate with Packlim, we may retain records of those communications to provide better customer support and improve our services. Communication records help us maintain accurate order histories, resolve disputes efficiently, and improve future customer interactions. The following information is secured:

  • Email correspondence
  • Live chat conversations
  • Phone call records
  • Customer service inquiries
  • Quote discussions
  • Order updates
  • Complaint resolution
  • Product feedback
  • Survey responses

Information You Choose to Provide

Some information is collected only when you voluntarily choose to share it. You remain responsible for ensuring that any files or information submitted to Packlim do not violate the intellectual property or privacy rights of others. Packlim collects only the information that is necessary to provide custom packaging solutions, process orders, communicate effectively with customers, maintain business operations, and deliver a secure and reliable experience throughout every stage of the purchasing process. The common examples are:

  • Product reviews
  • Testimonials
  • Feedback submissions
  • Survey participation
  • Marketing preferences
  • Social media interactions
  • Uploaded documents
  • Custom packaging artwork
  • Design revisions

How We Use Your Information

Packlim uses the information we collect to operate our business efficiently, provide custom packaging solutions, and deliver a seamless customer experience. We collect only the information reasonably necessary to process orders, communicate with customers, improve our services, and comply with applicable legal obligations. We use your information only for legitimate business purposes and do not use personal information in ways that are inconsistent with this Privacy Policy. Your information may be used to:

  • Prepare custom packaging quotations
  • Process and confirm orders
  • Manufacture custom packaging products
  • Review and approve artwork files
  • Process payments and issue invoices
  • Coordinate shipping and delivery
  • Respond to customer inquiries
  • Provide technical and design support
  • Verify customer identity when necessary
  • Improve website functionality and performance
  • Personalize your browsing experience
  • Analyze website traffic and user behavior
  • Send order confirmations and shipping updates
  • Notify you about product or service changes
  • Prevent fraud and unauthorized activities
  • Enforce our Terms and Conditions
  • Comply with legal, tax, and regulatory requirements
  • Maintain internal business records
  • Improve customer service and overall satisfaction

Cookies and Tracking Technologies

Packlim uses cookies and similar technologies to improve website functionality, enhance user experience, remember preferences, and better understand how visitors interact with our website. Cookies are small text files stored on your computer, tablet, or mobile device when you visit a website. These files help websites recognize returning visitors and provide a more personalized browsing experience. The types of cookies we may use include:

Essential Cookies

Essential cookies enable core website functions such as page navigation, security, form submissions, and account functionality. These cookies are necessary for the website to operate properly.

Performance Cookies

Performance cookies collect anonymous information about how visitors use our website. They help us understand which pages receive the most traffic, identify technical issues, and improve website performance.

Functional Cookies

Functional cookies remember your preferences, such as previously entered information, language settings, or browsing preferences, allowing for a smoother user experience during future visits.

Analytics Cookies

Analytics technologies help us understand visitor behavior. This information can be increased or decreased whenever possible and used to improve website usability, content quality, and overall performance, including:

  • Pages viewed
  • Time spent on pages
  • Navigation paths
  • Device types
  • Browser information
  • Geographic regions
  • Traffic sources

Marketing Cookies

Where permitted by law, marketing cookies may be used to measure advertising performance, understand customer interests, and display more relevant promotional content across digital platforms. You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of some portions of our website.

Analytics and Website Performance

Packlim may use website analytics tools and similar technologies to better understand how visitors use our website. Analytics information does not ordinarily identify individual visitors unless required for security investigations or fraud prevention. Analytics information may include:

  • Visitor demographics
  • Device categories
  • Browser versions
  • Operating systems
  • Referral websites
  • Popular pages
  • Exit pages
  • Click activity
  • Session duration
  • Conversion statistics

This information is generally collected in an aggregated format and is used to:

  • Improve website navigation
  • Optimize page performance
  • Enhance customer experience
  • Identify technical issues
  • Measure marketing effectiveness
  • Improve product presentation
  • Develop better website content

Marketing Communications

If you request a quotation, contact our sales team, subscribe to updates, or otherwise provide your contact information, Packlim may send business-related communications. These communications may include:

  • Quote follow-ups
  • Order confirmations
  • Shipping notifications
  • Customer service updates
  • Product announcements
  • Company news
  • Promotional offers
  • Educational content
  • New packaging solutions
  • Limited-time discounts

Marketing emails are sent only where permitted by applicable law or based on your communication preferences. You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails or by contacting our customer support team.

Please note that even after opting out of marketing communications, we may continue sending transactional or service-related messages necessary to fulfill your orders, respond to inquiries, or comply with our contractual and legal obligations.

Do Not Track Signals

Some internet browsers offer a “Do Not Track” (DNT) feature that allows users to indicate their privacy preferences while browsing. Because there is currently no universally accepted industry standard for responding to DNT signals, Packlim does not guarantee that our website will respond to every browser-based DNT request. We continue to monitor developments in privacy standards and may update our practices as industry guidance evolves.

Data Minimization

Packlim follows the principle of data minimization by collecting only the information reasonably necessary to provide requested products and services. We strive to avoid collecting excessive personal information and retain data only for legitimate business, operational, legal, accounting, security, and customer service purposes. Our internal processes are designed to limit access to personal information to authorized personnel whose responsibilities require such access, helping maintain confidentiality and reduce unnecessary data exposure.

Information Sharing and Disclosure

Packlim respects your privacy and does not sell your personal information. We share personal information only when necessary to operate our business, fulfill customer requests, comply with legal obligations, or protect our legitimate business interests. Your information may be shared with trusted third parties under appropriate contractual and confidentiality obligations. These parties may include:

  • Payment processing providers
  • Shipping and logistics companies
  • Printing and manufacturing partners
  • Cloud hosting providers
  • Customer relationship management platforms
  • Email communication providers
  • Information technology service providers
  • Website analytics providers
  • Marketing service providers
  • Professional advisors, including accountants and legal counsel

Each service provider receives only the information reasonably necessary to perform the requested services on our behalf.

Business Transfers

If Packlim undergoes a merger, acquisition, asset sale, corporate restructuring, financing transaction, or similar business event, customer information may be transferred as part of that transaction. Any successor organization will remain responsible for protecting your personal information in accordance with applicable law and this Privacy Policy.

Legal Compliance

Legal compliance disclosures are made only when required or permitted by applicable law. Packlim may disclose personal information when disclosure is reasonably necessary to:

  • Comply with applicable federal, state, or local laws
  • Respond to court orders or lawful subpoenas
  • Cooperate with government authorities
  • Enforce our Terms and Conditions
  • Protect our legal rights
  • Investigate suspected fraud
  • Prevent unauthorized or illegal activities
  • Protect the safety of customers, employees, or the public
  • Resolve disputes and legal claims

Data Security

Protecting customer information is a fundamental part of our business operations. Packlim maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. Our security measures may include:

  • Secure server infrastructure
  • SSL encryption for data transmission
  • Restricted employee access
  • Password-protected systems
  • Network monitoring
  • Firewall protection
  • Secure payment processing
  • Regular software updates
  • Access control procedures
  • Employee confidentiality obligations

While we implement commercially reasonable safeguards, no method of internet transmission or electronic storage can be guaranteed to be completely secure. For that reason, Packlim cannot guarantee absolute security, although we continuously work to protect customer information using accepted industry practices.

Data Retention

Packlim retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy. Data retention periods depend on several factors, including:

  • Active customer relationships
  • Order fulfillment requirements
  • Warranty or support obligations
  • Accounting and tax requirements
  • Legal compliance
  • Dispute resolution
  • Fraud prevention
  • Recordkeeping obligations

When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of the information in accordance with applicable laws and our internal retention practices.

Your Privacy Rights

Depending on your state of residence and applicable U.S. privacy laws, you may have certain rights regarding your personal information. To protect your privacy, we may verify your identity before responding to certain requests. These rights may include the ability to:

  • Know what personal information we collect
  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of eligible personal information
  • Obtain information regarding our data practices
  • Opt out of certain marketing communications
  • Limit the use of certain personal information where applicable
  • Appeal certain privacy-related decisions where required by law

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Subject to applicable exceptions, California residents may have the right to:

  • Request disclosure of categories of personal information collected
  • Request access to specific personal information
  • Request deletion of qualifying personal information
  • Request correction of inaccurate personal information
  • Request information regarding categories of information disclosed for business purposes
  • Exercise privacy rights without unlawful discrimination

Packlim does not sell or share personal information for cross-context behavioral advertising as those terms are defined under applicable California law. California residents may submit privacy requests by contacting Packlim using the contact information provided in this Privacy Policy.

Texas Privacy Rights

If you are a Texas resident, you may have privacy rights under the Texas Data Privacy and Security Act (TDPSA), where applicable. Packlim will review and respond to verified requests within the timeframes required under applicable law. Subject to legal requirements, eligible consumers may request to:

  • Access personal information
  • Correct inaccurate information
  • Delete eligible personal information
  • Obtain a copy of certain personal information
  • Opt out of certain processing activities when applicable

Exercising Your Rights

If you wish to exercise any applicable privacy rights, you may contact Packlim with sufficient information to verify your identity and process your request. Depending on the nature of the request, we may ask for additional information to confirm that the request is made by the individual whose information is involved or by an authorized representative.

We will not discriminate against individuals for exercising any privacy rights available under applicable law and will respond to verified requests in accordance with applicable legal requirements.

Children’s Privacy

Packlim’s website and services are intended for businesses, organizations, and individuals who are at least 18 years of age. We do not knowingly collect, use, or solicit personal information from children under the age of 13, and our website is not directed toward children.

If we become aware that personal information has been collected from a child under 13 without verified parental consent, we will take reasonable steps to delete that information as quickly as practicable. Parents or legal guardians who believe that a child has provided personal information to Packlim may contact us so that appropriate action can be taken.

Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms, or other online services for your convenience and reference. These third-party websites operate independently and maintain their own privacy policies, terms, and security practices.

Packlim is not responsible for the content, privacy practices, or data handling procedures of external websites. We encourage users to review the privacy policies of any third-party websites they visit before providing personal information.

International Visitors

Packlim operates from Houston, Texas, and primarily serves customers throughout the United States. However, visitors may access our website from other countries.

If you access our website from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our website or submitting personal information, you consent to such transfers where permitted by applicable law.

Intellectual Property and Submitted Content

Customers may submit logos, artwork, trademarks, designs, text, graphics, or other materials for use in manufacturing custom packaging products. By submitting such materials, you represent that you own the necessary rights or have obtained all required permissions to authorize Packlim to reproduce, print, modify as necessary for production, and manufacture products using those materials.

Packlim treats customer artwork and production files as confidential and uses them solely for quotation preparation, proofing, manufacturing, quality control, and related customer support unless otherwise authorized by the customer or required by law.

Changes to This Privacy Policy

Packlim may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, technologies, or services. When material changes are made, the revised policy will be posted on this page with an updated “Last Updated” date. Any changes become effective immediately upon publication unless otherwise stated.

We encourage customers and website visitors to review this Privacy Policy regularly to remain informed about how we collect, use, and protect personal information. Continued use of our website after an updated Privacy Policy has been posted constitutes acceptance of the revised policy.

Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact Packlim.

Packlim

Email: support@packlim.com
Phone: +1 (206) 821-2295
Address: 1321 Upland Dr, Houston, TX 77043, USA

If you wish to exercise your privacy rights, request access to your personal information, request corrections, request deletion where applicable, or inquire about our data practices, please contact us using the information above. We will review and respond to verified requests within the timeframes required by applicable U.S. law.

Your Consent

By accessing or using the Packlim website, requesting quotations, submitting artwork, purchasing custom packaging products, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of your information as described herein.

If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services. Thank you for trusting Packlim with your custom packaging needs. We are committed to protecting your privacy, maintaining the confidentiality of your information, and providing secure, transparent, and dependable service to businesses across Houston and the United States.