Last Updated: August 17, 2026

At Packlim (“Packlim,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit our website, request a quotation, place an order, communicate with our team, or use our services.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, and the choices available to you.

By using our website or purchasing our products and services, you acknowledge the practices described in this Privacy Policy.

1. About Packlim

Legal Business Name: Packlim

Business Name: Packlim

Business Address: 1321 Upland Dr, Houston, TX 77043, USA

Email: sales@packlim.com

Phone: +1 888-870-1025

Website: https://packlim.com/

Packlim provides custom packaging products and related packaging services. Because many of our products are manufactured according to customer specifications, we may need customer information to prepare quotations, verify orders, manufacture products, arrange delivery, provide customer support, and process payments.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Contact Information

When you contact us, request a quotation, submit a form, or communicate with our team, we may collect:

  • Full name
  • Company or organization name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • City, state/province, ZIP or postal code, and country
  • Other information you voluntarily provide

B. Order Information

When you place an order, we may collect information necessary to process and fulfill your order, including:

  • Order number
  • Products ordered
  • Product specifications
  • Quantity
  • Dimensions
  • Materials and finishes
  • Artwork or design files
  • Billing information
  • Shipping information
  • Delivery instructions
  • Order history
  • Communication relating to your order

Our shipping information requirements may include the company name, recipient name, street address, suite or unit number, city, state, ZIP code, and contact telephone number.

C. Payment Information

When you make a payment, payment information may be collected and processed through our payment service providers.

Where applicable, we may receive limited payment-related information such as:

  • Payment status
  • Transaction reference
  • Payment method
  • Billing information

We do not intentionally store complete credit card numbers or security codes on our website unless our payment-processing systems specifically require such storage and are designed to do so securely.

Customers should provide payment information only through the secure payment process provided on our website or through an authorized payment method.

D. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of visits
  • Website interactions
  • Approximate location derived from technical information

This information helps us maintain website security, understand website usage, diagnose technical problems, and improve our services.

3. How We Use Your Information

We use personal information only for legitimate business purposes, including:

  • Responding to inquiries
  • Preparing quotations
  • Processing orders
  • Verifying customer and order information
  • Confirming artwork and product specifications
  • Manufacturing customized products
  • Processing payments
  • Arranging shipping and delivery
  • Providing tracking information
  • Communicating about orders
  • Providing customer service
  • Handling returns, refunds, replacements, or claims where applicable
  • Preventing fraud and unauthorized transactions
  • Maintaining website security
  • Improving our website, products, and services
  • Maintaining business and transaction records
  • Complying with applicable legal obligations
  • Communicating with customers who have requested or consented to receive marketing communications

We do not collect personal information for purposes unrelated to our legitimate business activities.

4. Custom Artwork and Product Information

Because Packlim manufactures customized packaging, customers may provide artwork, logos, product information, dimensions, specifications, or other files.

We use this information to:

  • Review customer requirements
  • Prepare quotations
  • Confirm production specifications
  • Manufacture the ordered packaging
  • Communicate about design or production requirements
  • Fulfill customer orders

Customers should not submit confidential, highly sensitive, or unnecessary personal information in artwork or product files.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly and to understand how visitors use our website.

Cookies may be used for purposes such as:

  • Website functionality
  • Security
  • Remembering preferences
  • Analytics
  • Performance monitoring
  • Understanding website traffic
  • Improving user experience
  • Measuring marketing performance

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where required by applicable law, we will request consent for non-essential cookies or similar technologies.

6. Analytics and Advertising Services

We may use third-party analytics, advertising, or measurement services to understand website activity and improve our marketing.

Depending on the services currently implemented on our website, these providers may receive information such as:

  • Browser and device information
  • Website activity
  • Approximate location
  • Cookie identifiers
  • Advertising or measurement identifiers
  • Pages visited
  • Interactions with our website

These services may process information according to their own privacy policies and applicable requirements.

We do not knowingly sell customer personal information.

7. Google Services

We may use Google services for purposes such as analytics, advertising, conversion measurement, or other website functionality.

Information collected through these services may be processed according to Google’s applicable policies and settings.

Our participation in Google Merchant Center or Google Shopping does not give Google unrestricted access to customer information. Customer information is handled according to the applicable service, privacy settings, and legal requirements.

We do not provide customer personal information to Google for purposes unrelated to the applicable Google service or our legitimate business purposes.

8. How We Share Personal Information

We may share personal information with trusted service providers when necessary to operate our business and fulfill your requests.

These may include:

  • Payment processors
  • Shipping and delivery carriers
  • Manufacturing or production partners, where necessary to fulfill an order
  • Website hosting providers
  • Website security providers
  • Analytics and advertising service providers
  • Customer service providers
  • Information technology providers
  • Professional advisers
  • Government authorities or law enforcement where legally required

For example, shipping information may need to be shared with the applicable carrier so that an order can be delivered to the address provided by the customer.

Packlim’s shipping process may involve carriers such as FedEx, UPS, USPS, or another suitable carrier depending on the order and shipping requirements.

We do not sell customer personal information as a business practice.

9. Shipping and Delivery Information

To fulfill an order, we may provide necessary customer information to shipping carriers and logistics providers.

This can include:

  • Recipient name
  • Company name
  • Delivery address
  • Telephone number
  • Order number
  • Shipment information

Shipping providers may use this information to transport the order, provide tracking information, communicate delivery updates, and complete delivery.

Tracking information may include the carrier name, tracking number, shipment status, and estimated delivery date.

10. International Transfers

If a customer places an order from outside the country where Packlim or one of its service providers operates, personal information may be transferred to and processed in another country.

International shipments may also involve customs authorities, brokers, carriers, and other service providers. Customers may be responsible for applicable customs duties, taxes, brokerage fees, and government processing charges as described in our applicable shipping terms.

Where required by applicable law, we will take reasonable steps to protect personal information during such transfers.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Our website should use HTTPS/SSL encryption for pages where personal or payment information is transmitted.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should never send passwords, complete payment card details, government identification numbers, or other highly sensitive information through ordinary email or unsecured communication channels.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions
  • Providing customer support
  • Maintaining business records
  • Resolving disputes
  • Preventing fraud
  • Meeting accounting and legal requirements
  • Enforcing agreements
  • Protecting our legitimate business interests

The retention period may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and business recordkeeping requirements.

13. Your Privacy Choices and Rights

Depending on where you live and applicable privacy laws, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information where legally permitted
  • Request information about how your information is used
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Request information about certain categories of third parties with whom information is shared
  • Exercise other rights provided by applicable privacy laws

To make a privacy request, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests to protect your information from unauthorized access.

14. Marketing Communications

If you voluntarily subscribe to our marketing communications, we may send you information about:

  • Products
  • Packaging solutions
  • Promotions
  • Company updates
  • Services
  • Educational content

You can unsubscribe from marketing emails by using the unsubscribe link included in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications, such as order confirmations, payment notifications, shipping updates, or customer-service messages.

15. Children’s Privacy

Our website and services are intended for businesses, organizations, and general consumers and are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites, including payment providers, shipping carriers, social media platforms, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage users to review the privacy policies of third-party websites before providing personal information.

17. Fraud Prevention and Legal Compliance

We may use and disclose personal information when reasonably necessary to:

  • Prevent fraud
  • Detect unauthorized transactions
  • Protect our website and systems
  • Protect customers and our business
  • Investigate suspected misuse
  • Comply with applicable laws
  • Respond to lawful requests from government authorities
  • Enforce our terms and agreements

18. Business Transfers

If Packlim is involved in a merger, acquisition, reorganization, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any transferred information will remain subject to applicable privacy protections.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the beginning of this Privacy Policy.

We encourage customers to periodically review this page for the latest information about our privacy practices.

20. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact Packlim:

Packlim

Legal Business Name: Packlim

Physical Address: 1321 Upland Dr, Houston, TX 77043, USA

Email: sales@packlim.com

Phone: +1 888-870-1025

Website: https://packlim.com/

We aim to respond to legitimate privacy inquiries within a reasonable period and in accordance with applicable law.

21. Important Policy Notice

This Privacy Policy describes Packlim’s actual privacy practices. It should be kept accurate and updated whenever our website, payment methods, analytics tools, advertising platforms, customer-data practices, or third-party service providers change.

All information presented on this page should correspond with the information displayed on our website and in our Google Merchant Center account.