Last Updated: September 22, 2026
At Packlim (“Packlim,” “we,” “us,” or “our”), a brand operated by Vorzen Group LLC, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, requesting a quotation, placing an order, or communicating with our team.
This Privacy Policy explains what information we collect, how we use and protect it, when we may share it, and the choices available to you.
1. About Packlim
Business Name: Packlim
Legal Entity: Vorzen Group LLC
Company Registration Number: 806785583
Business Address: 5900 Balcones Drive, STE 100, Austin, TX 78731, USA
Email: sales@packlim.com
Phone: +1 888-870-1025
Opening Hour: Mon – Fri: 9:00 AM – 8:00 PM
Website: https://packlim.com/
Packlim provides custom packaging products and customized packaging solutions to customers throughout the United States.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact information: Name, company name, email address, telephone number, billing address, shipping address, and other information you voluntarily provide.
Quotation and order information: Products requested, quantities, dimensions, materials, printing and finishing requirements, artwork files, product specifications, order history, delivery instructions, and related communications.
Payment information: Payment method, transaction references, payment status, and billing information. Payments may be processed through third-party payment providers. We do not intentionally store complete payment card numbers or security codes on our website.
Technical information: IP address, browser and device information, operating system, pages visited, referring websites, website interactions, approximate location information, and information collected through cookies or similar technologies.
3. How We Use Your Information
We may use your information to:
- Respond to inquiries and prepare quotations.
- Process and fulfill orders.
- Confirm artwork, dimensions, materials, and product specifications.
- Arrange production, payment processing, shipping, and delivery.
- Provide order confirmations, tracking updates, and customer support.
- Handle eligible defective-product claims, returns, and refunds.
- Maintain website functionality, security, and performance.
- Prevent fraud and unauthorized transactions.
- Improve our products, services, and customer experience.
- Maintain business records and comply with applicable legal obligations.
- Send marketing communications where permitted by law.
4. Custom Artwork and Product Specifications
Customers may provide artwork, logos, designs, dimensions, and other specifications for customized packaging.
We use these materials as necessary to review requirements, prepare quotations, confirm specifications, coordinate production, and fulfill orders.
Customers are responsible for ensuring that they have the necessary rights to submit and use the artwork and materials they provide.
Please avoid including unnecessary sensitive personal information in submitted files.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain security, analyze website traffic, and measure performance.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
6. Analytics and Advertising Services
Where applicable, we may use third-party analytics, advertising, and measurement services to understand website activity, evaluate marketing performance, and improve our services.
These services may process information such as device and browser details, IP address, cookie identifiers, website interactions, and advertising measurement information.
Third-party providers process information in accordance with their own applicable privacy policies and terms.
7. Google Services
Where applicable, Packlim may use Google services, including Google Analytics, Google Ads, and Google Merchant Center, for website analytics, advertising, conversion measurement, and product or business information management.
Information may be processed as necessary to provide these services and operate our business, subject to applicable requirements and the relevant Google service terms.
8. How We Share Information
We may share personal information with service providers when reasonably necessary to operate our business and fulfill customer requests.
These providers may include:
- Payment processors and financial service providers.
- Shipping carriers and logistics providers.
- Manufacturing or production partners involved in fulfilling orders.
- Website hosting, security, and technology providers.
- Analytics, advertising, and measurement providers.
- Customer service providers and professional advisers.
We may also disclose information when required by law, to respond to lawful requests, prevent fraud, protect our rights, or address security concerns.
We do not knowingly sell customer personal information as a business practice.
9. Shipping and Delivery Information
Packlim currently ships within the United States only and offers free shipping on all orders within the United States.
To fulfill orders, we may share necessary information with shipping carriers and logistics providers, including the recipient’s name, delivery address, telephone number, order details, and shipment information.
This information may be used to transport orders, provide tracking updates, and complete delivery.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Please avoid sending complete payment card details, passwords, or other highly sensitive information through unsecured communication channels.
11. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing transactions, providing support, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable requirements.
12. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information where legally permitted.
- Request information about how your information is used.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
- Exercise other rights available under applicable privacy laws.
We may need to verify your identity before processing certain requests.
To submit a privacy request, contact us using the details in the Contact Us section.
13. Marketing Communications
Where permitted, we may send marketing communications about our products, packaging solutions, services, promotions, and company updates.
You may unsubscribe using the link included in a marketing email or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages, such as quotations, order confirmations, payment notifications, and shipping updates.
14. Children’s Privacy
Our website and services are not directed toward children, and we do not knowingly collect children’s personal information where prohibited by applicable law.
If you believe a child has improperly provided personal information to us, please contact us so we can review the matter and take appropriate action.
15. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, security, or content.
We encourage you to review the privacy policies of third-party websites before providing personal information.
16. Fraud Prevention and Legal Compliance
We may use, retain, or disclose information when reasonably necessary to prevent fraud, investigate unauthorized activity, protect our customers and business, enforce our agreements, comply with applicable laws, or respond to lawful requests.
17. Business Transfers
If Packlim or Vorzen Group LLC is involved in a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of the transaction where legally permitted.
Any transfer will remain subject to applicable privacy requirements.
18. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business, website, services, or applicable legal requirements.
Any updates will be posted on this page with a revised Last Updated date. We encourage you to review this policy periodically.
19. Contact Us
If you have questions about this Privacy Policy, wish to submit a privacy request, or have concerns about how your information is handled, please contact us:
- Packlim: A brand operated by Vorzen Group LLC
- Address: 5900 Balcones Drive, STE 100, Austin, TX 78731, USA
- Email: sales@packlim.com
- Phone: +1 888-870-1025
We aim to respond to privacy inquiries within a reasonable period and in accordance with applicable requirements.
20. Business Information Accuracy
Packlim aims to keep this policy accurate and consistent with our actual business practices, including our business identity, contact information, ordering process, payment processing, shipping arrangements, and handling of customer information.
If our practices change, we will update this policy as appropriate.
- Business Name: Packlim
- Legal Entity: Vorzen Group LLC
- Business Address: 5900 Balcones Drive, STE 100, Austin, TX 78731, USA