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Custom Electronics BoxesAt Packlim, we are dedicated to delivering high-quality custom packaging and outstanding customer support. We accept returns for both defective and non-defective products, and we aim to handle all return and refund requests with fairness and transparency.
If you receive a defective product, please notify us within 2 business days of receiving the item so we can resolve the issue quickly. To be eligible for a reprint, the original order must be returned to us by mail within 10 days of delivery. Once we receive and inspect the returned item, we will process your reprint. Reprints for bulk orders typically take around 10 business days. Expedited reprints can be arranged upon request for an additional charge.
For non-defective products, returns are also accepted within 10 days of delivery, provided the items are returned in their original, unused condition and packaging. Please note that in these cases, the cost of reprints or replacements will be the customer’s responsibility.
Because our products are custom-made, Packlim offers partial refunds only. We retain 99% of the product cost since production begins only after the client’s approval. As a result, full refunds are not available once the product has been delivered.
To start a return or report an issue, please contact our support team at sales@packlim.com within the specified timeframe. Be sure to include your order number and a detailed description of the issue. Refunds are generally processed within 7 business days after we receive and inspect the returned product.
If you return an item, you’ll need to pay for the shipping yourself. Also, any shipping charges already paid won’t be refunded.
If you need to return an order or have any problems, you can email us at sales@packlim.com. But don’t forget to add your order number and clearly explain the issue. Our team will get back to you and help you from there.
If you have any questions about this Refunds and Return Policy, You can contact us at:
