Last Updated: September 22, 2026

Packlim is a custom packaging brand operated by Vorzen Group LLC. We provide packaging products and custom packaging solutions based on customer-selected or customer-approved specifications.

Because many of our products are customized, return and refund eligibility depends on the nature of the order and the reason for the request.

1. Return and Claim Window

Customers have 30 days from the date of delivery to contact Packlim regarding an eligible return, refund, replacement, damaged shipment, defective product, incorrect product, or incorrect quantity.

Requests submitted after the 30-day period may not be eligible for a return, replacement, or refund.

2. Custom-Made Products

Many Packlim products are customized according to customer requirements, including dimensions, materials, printing, artwork, colors, finishes, quantities, and other specifications.

Because customized products are produced specifically for the customer, they are generally not eligible for return solely because the customer:

Changes their mind
No longer requires the products
Changes their business requirements
Orders the wrong size or quantity

Before production begins, customers are responsible for carefully reviewing and approving the applicable product specifications and artwork.

3. Defective or Incorrect Products

If you receive a product with a confirmed manufacturing defect, incorrect product, or incorrect quantity, please contact Packlim within 30 days of delivery for review.

Customers may be asked to provide:

Order or quotation number
Description of the issue
Photographs or videos of the product
Photographs of the shipping packaging and shipping label, where applicable
Other information reasonably required to investigate the claim

Packlim will review the information and determine whether the issue qualifies for a return, replacement, reproduction, refund, or another appropriate resolution.

4. Damaged Shipments

If an order arrives damaged during shipping, please contact Packlim within 30 days of delivery.

Customers should provide photographs of:

The damaged products
The outer shipping packaging
The shipping label

Packlim will review the issue and coordinate with the applicable shipping carrier where appropriate.

5. Artwork and Customer-Approved Specifications

Customers are responsible for carefully reviewing artwork and product specifications before approving an order for production.

Packlim is not responsible for errors resulting from customer-provided or customer-approved:

Artwork
Text
Dimensions
Colors
Materials
Quantities
Product specifications
Other customer-provided information

Customers should carefully review all applicable specifications before approving production.

6. Order Cancellation

Customers should contact Packlim as soon as possible if they wish to cancel an order.

Cancellation requests are subject to the stage of the order.

Orders that have entered production, been manufactured, or been shipped may not be eligible for cancellation or refund because the products may have been specifically produced for the customer.

7. Refunds

If a refund is approved, Packlim will process the refund within 7 business days.

Refunds will generally be issued using the original payment method, where applicable.

After Packlim processes the refund, the time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider or financial institution.

8. Replacement or Reproduction

If Packlim confirms an eligible manufacturing defect, incorrect product, incorrect quantity, or another qualifying issue, Packlim may provide an appropriate resolution.

Depending on the circumstances, the resolution may include:

Replacement products
Reproduction of affected products
Partial refund
Full refund
Another mutually agreed resolution

The applicable resolution will depend on the nature and circumstances of the confirmed issue.

9. Non-Returnable Custom Products

Unless otherwise agreed in writing, custom-made packaging products are generally not eligible for return solely because of:

Change of mind
Change in business requirements
Customer ordering the wrong size or quantity
Customer-provided artwork or information
Customer-approved specifications
Products manufactured according to approved specifications

This does not affect a customer’s ability to contact Packlim regarding defective, damaged, incorrect, or otherwise qualifying products under this policy.

10. Return Shipping

Where Packlim confirms that a return is required because of a qualifying Packlim error or manufacturing issue, Packlim will provide instructions regarding the return process and applicable shipping arrangements.

For other return requests that Packlim agrees to accept, return shipping arrangements and applicable costs will be communicated to the customer before the return is authorized.

Customers should not ship products back to Packlim without first contacting our team and receiving return instructions.

11. How to Submit a Return or Refund Request

To request a return, refund, replacement, or resolution for an order issue, contact Packlim within 30 days of delivery.

Please provide:

Your name
Order or quotation number
Description of the issue
Relevant photographs or videos, where applicable
Any other information reasonably required to review the request

Contact Information

Packlim
A brand operated by Vorzen Group LLC

Legal Business Address:
5900 Balcones Drive, STE 100
Austin, TX 78731
USA

Email: sales@packlim.com
Phone: +1 888-870-1025

Our team will review the request and contact you regarding the applicable next steps.

12. Policy Scope

This Return and Refund Policy applies to orders placed through Packlim, including:

Eligible products purchased through the website
Customized products ordered through the quotation process

Additional terms may apply to a specific order if those terms were clearly provided to and accepted by the customer before the order was confirmed.

13. United States Operations

Packlim currently operates and ships within the United States only.

This policy applies to Packlim orders and customers within the United States.

14. Contact Us

For questions about this Return and Refund Policy or assistance with an order, please contact: