Last Updated: August 17, 2026

At Packlim, we manufacture custom packaging products according to each customer’s requirements, including size, material, printing, coatings, finishes, structural design, and quantity.

Because our products are custom manufactured, production times may vary depending on the product selected and the specifications of the order.

This Shipping Policy explains where we ship, how orders are processed, estimated production and delivery times, shipping charges, tracking, and procedures for shipping-related issues.

1. Shipping Locations

Packlim currently ships orders within the United States only.

We do not currently offer international shipping.

Orders may be delivered to eligible residential and commercial addresses within the United States.

Shipping Address:

1321 Upland Dr, Houston, TX 77043, USA

If a particular U.S. location or shipping service is unavailable, we will notify the customer before the order is confirmed.

2. Order Processing

Each order is reviewed before production begins.

Production starts after the following requirements have been completed:

Final artwork approval
Payment confirmation
Order verification
Product specification approval
Shipping information confirmation

If additional information is required, production may be placed on hold until the necessary information is received.

Customers are responsible for reviewing their order information, artwork, product specifications, quantity, and shipping address before providing final approval.

Changes requested after production has started may not be possible and may result in additional charges or delays.

3. Handling Time

Our standard handling time is 1–2 business days.

Handling time begins after the order has been verified, payment has been confirmed, and the required artwork and product specifications have been approved.

Handling time refers to the time required to process and prepare an order before it is handed over to the shipping carrier.

Large-volume, specialty, or highly customized orders may require additional processing time.

4. Production Time

Production begins after final artwork and product specifications have been approved.

Estimated production times are:

Product	Estimated Production Time
Folding Cartons	5–7 business days
Corrugated Boxes	10–15 business days
Rigid Boxes	10–15 business days
Packaging Inserts	5–7 business days

Production times may vary depending on:

Order quantity
Product dimensions
Material selection
Printing process
Number of colors
Coatings
Specialty finishes
Die-cutting
Assembly requirements
Material availability
Seasonal production volume

These production times are estimates and are not guaranteed completion dates.

Customers with a specific deadline should contact Packlim before placing an order to confirm the available production schedule.

5. Transit Time

After production and handling are completed, the order is handed over to the shipping carrier.

Our standard estimated transit time is 2–5 business days.

Transit time begins when the shipping carrier picks up the order and ends when the shipment is delivered to the customer’s address.

Transit times may vary depending on:

Delivery location
Shipping service
Package size and weight
Carrier operations
Weather conditions
Public holidays
Transportation disruptions
Other circumstances outside Packlim’s reasonable control

6. Estimated Delivery Time

The total estimated delivery timeframe consists of:

Handling: 1–2 business days
Production: Depends on product type
Transit: 2–5 business days

For example:

Rigid Boxes:1–2 business days handling + 10–15 business days production + 2–5 business days transit.

Estimated total timeframe: 13–22 business days.

These are estimated timeframes and are not guaranteed delivery dates.

7. Shipping Methods

Depending on the order and destination, Packlim may provide:

Standard Shipping
Ground Shipping
Expedited Shipping
Express Shipping
Overnight Shipping
Freight Shipping for palletized orders

The shipping service available for an order may depend on its size, weight, destination, and shipping requirements.

The applicable shipping option and cost will be communicated before order confirmation or displayed during checkout where applicable.

8. Shipping Carriers

Packlim may use the following U.S. shipping carriers:

FedEx
UPS
USPS

We may use another suitable carrier when necessary based on the order requirements.

The carrier may vary depending on package dimensions, weight, destination, and selected shipping service.

9. Shipping Costs

Shipping charges depend on the specific order and delivery requirements.

Shipping costs may be calculated using factors such as:

Package dimensions
Shipment weight
Delivery destination
Shipping method
Number of cartons
Freight classification
Carrier charges
Additional carrier services

The applicable shipping charge will be communicated in the quotation or displayed during checkout, where applicable, before the customer completes the purchase.

Any shipping-related charge that applies to the customer’s order will be disclosed before purchase.

10. Shipping Address

Customers are responsible for providing accurate and complete shipping information.

Please verify:

Full name
Company name, if applicable
Street address
Apartment, suite, or unit number
City
State
ZIP code
Telephone number

Incorrect or incomplete shipping information may result in delivery delays, returned shipments, or additional carrier charges.

If an address correction is required after shipment, additional charges imposed by the carrier may apply.

11. Order Tracking

Once an order has shipped, tracking information will be provided when tracking is available from the selected carrier.

Tracking information may include:

Carrier name
Tracking number
Shipment status
Estimated delivery date

Carrier tracking information is provided by the shipping carrier and may change as the shipment moves through its network.

12. Shipping Delays

Packlim works to meet the estimated production and delivery timeframes provided to customers.

However, delays may occur because of circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Carrier network congestion
Transportation disruptions
Public holidays
Labor shortages or strikes
Supply chain interruptions
Transportation accidents
Power outages
Carrier operational issues
Government actions or restrictions

Carrier delivery dates are estimates and are not guaranteed delivery dates.

Customers with time-sensitive orders should contact Packlim before placing their order.

13. Split Shipments

Large or customized orders may be shipped in multiple packages or consignments.

Split shipments may occur because of:

Large order quantities
Product size
Different production schedules
Warehouse logistics
Inventory availability
Freight requirements

When an order is split into multiple shipments, applicable tracking information will be provided.

14. Damaged Shipments

Customers should inspect shipments promptly after delivery.

If a shipment arrives visibly damaged:

Keep the original shipping packaging.
Photograph the shipping carton and damaged products.
Document the visible damage.
Contact Packlim within 5 business days of delivery.

Packlim may assist with the applicable carrier claim process.

15. Lost Shipments

If a shipment appears to be lost or has not arrived within the expected delivery timeframe, customers should contact Packlim as soon as possible.

We may assist the customer with communicating with the shipping carrier and initiating a carrier investigation or claim where applicable.

16. Incorrect or Missing Items

If an order contains incorrect products or missing quantities, customers must contact Packlim within 5 business days after delivery.

Please provide:

Order number
Photographs
Packing slip, if available
Description of the issue

Our customer support team will review the claim and determine the appropriate resolution.

17. Delivery Refusal

Customers should contact Packlim before refusing delivery.

If an order is refused or returned because of incorrect customer information, repeated unsuccessful delivery attempts, or an unauthorized delivery refusal, additional shipping, return freight, storage, or reshipping charges may apply.

Any applicable reshipping charges will be communicated before reshipment.

18. Shipping to the United States Only

Customers outside the United States should contact Packlim before placing an order to confirm whether service to their location has become available.

19. Merchant Center Shipping Information

Packlim strives to keep shipping information consistent across our website, product pages, checkout, quotations, and Google Merchant Center.

Our standard shipping information is:

Shipping Country: United States

Handling Time: 1–2 business days

Production Time: Product-specific

Transit Time: 2–5 business days

Shipping Carriers: FedEx, UPS, USPS, or another suitable U.S. carrier

Shipping Cost: Free standard shipping within the United States.

Packlim does not charge customers for standard shipping on eligible orders within the United States. Any optional expedited or special shipping service that carries an additional charge will be clearly communicated to the customer before the order is confirmed.

The shipping information submitted to Google Merchant Center will accurately reflect the free standard shipping offered by Packlim.

20. Changes to This Shipping Policy

Packlim may update this Shipping Policy when our shipping services, carriers, production processes, or business practices change.

The latest version will always display the applicable Last Updated date.

21. Contact Us

If you have questions regarding shipping, handling, production, delivery, tracking, or shipping claims, contact us:

Packlim