Last Updated: August 17, 2026
At Packlim, we aim to provide clear information about pricing, payment requirements, and order processing.
This Payment Policy explains how payments are handled when customers purchase products or services from Packlim.
By placing an order with Packlim, you acknowledge that you have reviewed the applicable product information, quotation, order details, and payment terms.
1. Pricing for Custom Products
Packlim provides custom packaging products, so pricing varies according to the requirements of each order.
The final price may depend on factors including:
- Product type
- Product dimensions
- Material
- Order quantity
- Printing
- Finishing
- Artwork requirements
- Production requirements
- Shipping requirements
- Other specifications requested by the customer
Because each custom order can have different specifications, Packlim does not use one fixed price for all custom packaging products.
2. Request a Quote
Customers can contact Packlim or submit their packaging requirements through our website to request a quotation.
Our team reviews the provided requirements and prepares pricing based on the information available at the time.
The quotation may include applicable product, production, and shipping costs.
Customers can review the quotation before confirming the order.
3. Price Transparency
Packlim aims to provide customers with clear pricing before payment is completed.
Any known additional charges that apply to the order will be communicated before payment, including applicable charges for:
- Additional customization
- Optional finishing
- Special production requirements
- Expedited services, where available
- Other applicable services
Standard shipping within the United States is free.
Customers will not be required to pay an undisclosed mandatory charge after completing payment.
If a customer requests a change to an order that affects the price, Packlim will communicate the applicable additional cost before proceeding with the change.
4. Currency
All prices and payments processed by Packlim are in United States Dollars (USD) unless otherwise stated in writing.
If a customer’s bank or payment provider uses a different currency, the bank or payment provider may apply its own currency conversion rate or fees.
5. Payment Methods
Packlim accepts payment methods that are available and enabled during checkout or provided through the applicable payment process.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Link by Stripe
- Bank transfer for approved orders, where available
Payment methods displayed at checkout are the current payment methods available for that transaction.
Payment methods may vary depending on the order, checkout system, customer location, payment provider, or other transaction requirements.
6. Payment Security
Payments made through Packlim’s online checkout are processed through secure payment services.
Packlim does not intentionally store customers’ complete credit or debit card information on its own servers.
Payment information is processed through the applicable payment provider and protected using security measures appropriate to the payment process.
Customers should only submit payment information through the secure checkout or payment process provided by Packlim.
7. When Payment Is Required
Payment requirements may depend on the specific order and will be communicated through the quotation, invoice, checkout process, or by our sales team.
Where full payment is required before production, production will begin only after:
- The quotation has been accepted;
- The required payment has been successfully received; and
- The applicable artwork and product specifications have been approved.
For orders subject to different payment arrangements, the applicable payment terms will be communicated to the customer before the order is confirmed.
8. Artwork Approval and Production
For custom packaging orders, customers are responsible for reviewing and approving their artwork and product specifications before production begins.
Customers should carefully verify:
- Artwork
- Text
- Spelling
- Dimensions
- Colors
- Materials
- Product style
- Quantity
- Finishing
- Other production specifications
Production begins after the required payment and approvals have been completed.
Once production begins, changes or cancellations may not be possible or may result in applicable costs, as explained in our Refund and Return Policy.
9. Order Confirmation
After a successful payment and order verification, customers may receive an order confirmation or payment receipt by email.
Depending on the order, confirmation information may include:
- Order confirmation
- Payment receipt or invoice
- Order details
- Estimated production timeframe
- Estimated shipping or delivery information
Delivery estimates are not guaranteed delivery dates.
10. Failed or Declined Payments
If a payment is declined, rejected, reversed, or otherwise unsuccessful, Packlim will not begin production until the required payment has been successfully completed.
Customers may be asked to use another available payment method.
Packlim may place an order on hold or cancel an order if required payment cannot be successfully completed.
If a payment has been charged but the order was not successfully confirmed, customers should contact Packlim so that the transaction can be reviewed.
11. Payment Verification
Packlim or its payment providers may perform reasonable payment verification procedures to help protect customers and the business from fraudulent transactions.
If additional verification is required, Packlim may contact the customer using the contact information provided during the order process.
An order may remain on hold until the required payment verification has been completed.
12. Changes to an Order
Customers should contact Packlim as soon as possible if they need to make changes to an order.
Changes requested before production may be possible depending on the status of the order.
Changes requested after production has started may not be possible because custom products are manufactured according to customer-approved specifications.
Any additional cost resulting from an approved change will be communicated to the customer before the change is processed.
13. Refunds and Payment Reversals
Refunds are handled according to our Refund and Return Policy.
Where a refund is approved, Packlim will generally issue the refund through the original payment method where possible.
Packlim normally processes approved refunds within 3 business days.
The time required for the refunded amount to appear in the customer’s account depends on the customer’s bank, card issuer, payment provider, or financial institution.
14. Taxes and Other Applicable Charges
Any applicable taxes or mandatory charges that Packlim is required to collect will be communicated to the customer as part of the applicable order or checkout process.
Packlim will not intentionally add undisclosed mandatory charges after a customer has completed payment.
15. Payment Disputes
If you believe there is an incorrect charge, duplicate charge, or other payment issue associated with your order, please contact Packlim as soon as possible.
Our team will review the transaction and provide assistance.
Customers should provide their:
- Order number
- Name
- Payment date
- Amount charged
- Description of the payment issue
For security reasons, customers should not send complete credit or debit card numbers by email.
16. Contact Us
If you have questions about pricing, quotations, payment methods, invoices, or an existing payment, please contact Packlim.
Packlim
1321 Upland Dr, Houston, TX 77043, USA
Email: sales@packlim.com
Phone: +1 888-870-1025
Related Policies
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